Fulfillment
MHW provides comprehensive management for your order processing and fulfillment in the United States, European Union, and globally – complete with a same-day processing commitment and Key Performance Indicators (KPIs).
MHWs dedicated customer service teams provide white-glove relationship management through all aspects of wholesale, retail, and consumer fulfillment as offered in each of our markets, including:
- Purchase order execution and management
- Wholesale order processing – all US states and territories, Canada, the Caribbean and the EU
- On-Premise and Off-Premise (on- and off-trade) order processing – NY, NJ, FL, CA, and EU
- Direct-to-Consumer wine fulfillment
- Inventory reporting and control
- Sample and transfer order management
- Wholesale invoicing – all US states and territories, Canada, the Caribbean and the EU
- Retail invoicing – NY, NJ, CA, FL and the EU
- Bailment state invoicing and support
- National chain account fulfillment and support
- Customer support for client and customer inquiries